Frequently asked questions


  Everywhere is Bangladesh

  Battery Can't Start Mobile

How long the handset should be charged?

Ans: Keep charging at least for 30 minutes.

How long the power key should be pressed?

Ans: Press the power key at least for 5 sec.

The handset never turns on or not taking charge.

Ans: Please contact the nearest customer care center.

Does the battery keep hold of power?

Ans: If possible check with another battery of the same model.

  Ans: Keep charging at least for 30 minutes.

  Does the handset turn on automatically right after inserting the battery?

Ans: Please remove the battery from handset and insert in 2 minutes.

Does the handset always turn on automatically?

Ans: Please contact the nearest customer care center.

  Does the handset reboot automatically while playing games or using apps?

Ans: Kindly uninstall unnecessary apps & games.

Does the handset reboot automatically when on call?

Ans: Please contact the nearest customer care center.

Does the handset reboot while turning on the power?

Ans: Please contact the nearest customer care center.

  Why the handset can't be switched off?

Ans: Please contact the nearest customer care center

  Does the handset turn on after pressing any Key?

Ans: Please contact the nearest customer care center.

  Does the handset turn off automatically while dialing any number?

Ans: For better battery performance please don't let the battery power go below 15%.

  Does the handset turn off automatically when in standby mode?

Ans: Please clean the battery terminal & battery connector.

Does the problem remain the same?

Ans: Please contact the nearest customer care center.

  Does the handset turn off while charging?

Ans: Please clean the battery terminal & battery connector.

  Does the handset turn off after pressing any key?

Ans: Please clean the battery terminal & battery connector.

Does the handset get dead after inserting any SIM card?

Ans: Replace the current SIM card with another SIM card and check.

Does the problem remain the same?

Ans: Please contact to nearest CC.

  Does the power turn off immediately after switching on the handset?

Ans: Please charge the handset at least for 20 minutes.

How long the power key should be pressed for?

Ans: Kindly press the power key at least for 5 seconds.

MH Technology Ltd

Head Office
389/B, MG Tower (6th Floor)
West Rampura, Dhaka-1219
Tel: (+88) 02 9346328, 9346281, 9346745 Ext. 121

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